Welcome to Gooprep! These Terms and Conditions (“Terms”) govern your access to and use of the Gooprep platform, a digital tutoring marketplace operated by Goo Prep, accessible via www.gooprep.com and associated mobile applications. These Terms apply to all users of the platform, including students, parents, and tutors.

By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use Gooprep.

1. Definitions

• “Gooprep” refers to the digital platform and services facilitating connections between students/parents and verified tutors.
• “User” includes any individual or entity who accesses, registers, or uses any part of the platform.
• “Tutor” refers to individuals who provide educational instruction via the Gooprep platform.
• “Student” or “Parent” means individuals seeking or arranging tutoring services.
• “Lesson” means a scheduled session facilitated through the Gooprep platform.
• “Premium Services” include subscription-based features that provide enhanced benefits to users.

2. Eligibility and Account Registration

• Users must be at least 16 years of age or have legal parental or guardian consent to use the platform.
• Users agree to provide accurate, current, and complete information during the registration process.
• Each user is responsible for maintaining the confidentiality of their account login information.
• Users agree not to share account credentials or allow others to access their account.

3. Tutor Verification and Conduct

• Tutors must undergo a multi-step verification process, including submission of government-issued ID, academic qualifications, and teaching credentials.
• Tutors are required to maintain up-to-date and truthful profile information.
• Tutors must demonstrate professional behavior, including punctuality, respect, and adherence to scheduled lessons.
• Gooprep reserves the right to suspend or remove tutors who receive persistent low ratings, violate conduct standards, or fail background checks.

4. Student/Parent Registration and Use

• Students and parents must register with a valid email address and phone number, verified via OTP.
• Users may personalize their accounts by adding learning preferences, academic level, and preferred subjects to improve tutor recommendations.

5. Search, Matching & Recommendations

• The platform provides an AI-powered matching engine to recommend suitable tutors based on subjects, learning level, price, availability, and user behavior.
• Users may also manually filter search results using parameters such as location, rating, hourly rate, mode of lesson (online/in-person), and credentials.

6. Booking and Scheduling

• Bookings must be made through the Gooprep system and are subject to tutor acceptance within 24 hours.
• Students can choose lesson duration and propose multiple timeslots.
• Tutors may accept, decline, or suggest alternative lesson times.
• Confirmed bookings are added to both parties’ schedules.

7. Payments and Escrow System

• All payments are processed securely via MTN Mobile Money, Vodafone Cash, Paystack, or Flutterwave.
• Payment is made in advance and held in escrow until lesson completion.
• Upon confirmation of lesson delivery, Gooprep releases the funds to the tutor, minus the applicable commission.
• Tutors may request weekly withdrawals, which are processed within 24 hours.

8. Commissions, Subscriptions, and Premium Tiers

• Standard commission rates range from 10% to 20% per lesson, depending on the tutor’s subscription plan.
• Tutors may subscribe to monthly Premium Plans (Silver, Gold, or Platinum) for increased visibility, reduced commission, and exclusive features.
• Subscription payments are non-refundable and auto-renew unless canceled.

9. Cancellations, No-Shows & Refund Policy

• Students may cancel bookings more than 12 hours in advance for a full refund minus transaction fees.
• Cancellations within 12 hours result in a 50% refund, unless agreed otherwise by the tutor.
• Tutors canceling lessons repeatedly without just cause may face penalties, including suspension.
• In cases of disputes or dissatisfaction, students are protected by Gooprep’s “Good Fit Guarantee.”

10. Messaging, Communication & File Sharing

• Users must use Gooprep’s in-app messaging system for all lesson coordination, including rescheduling and lesson material sharing.
• Users may upload documents, images, and videos as lesson resources.
• Communication outside the platform is discouraged and may lead to restricted account access.

11. Ratings, Reviews & Quality Control

• After each lesson, students or parents may leave a rating and written review.
• Reviews must reflect genuine lesson experiences and be free from offensive or defamatory language.
• Repeatedly low-rated tutors may be flagged for review or removal.

12. Data Protection & Privacy

• Gooprep follows strict data protection protocols under the Ghana Data Protection Act and applicable international regulations.
• User data is encrypted using AES-256 and stored securely.
• Users have the right to access, update, or delete their personal information via account settings.

13. Intellectual Property

• All intellectual property on the Gooprep platform—including software, graphics, content, trademarks, and branding—is the sole property of Gooprep.
• Users may not copy, reverse-engineer, distribute, or commercialize any platform content without prior written permission.

14. Termination and Suspension of Accounts

• Gooprep reserves the right to suspend or permanently deactivate accounts that breach these Terms, engage in fraud, or harm the platform’s integrity.
• Users may voluntarily close their accounts via the settings page.
• Funds held in escrow at the time of account suspension will be subject to investigation and refund or release based on findings.

15. Disclaimers and Limitation of Liability

• Gooprep provides a matching service and does not guarantee any specific learning outcomes.
• Users accept that tutors are independent contractors and not employees of Gooprep.
• Gooprep is not liable for any direct, indirect, incidental, or consequential damages resulting from use of the platform.

16. Dispute Resolution

• All parties agree to attempt resolution of disputes through informal negotiation.
• If a resolution cannot be reached, disputes will be referred to binding arbitration in Ghana under the Alternative Dispute Resolution Act, 2010 (Act 798).
• Arbitration shall take place in English and the decision shall be final and binding.

17. Modifications to Terms

• Gooprep may revise these Terms at any time, with notice to users via email or in-app notifications.
• Users are responsible for reviewing changes and continued use constitutes acceptance.

18. Governing Law

• These Terms are governed by the laws of the Republic of Ghana.
• Users agree to submit to the jurisdiction of the Ghanaian courts for any matters not resolved through arbitration.

19. Contact Information
    For questions or concerns regarding these Terms, please contact us at:
    Email: support@gooprep.com
    Phone: +233 59 420 3196

Thank you for choosing Gooprep – Empowering learning, one student at a time.