1. Introduction
   Gooprep is a digital tutoring marketplace that connects students and parents with qualified tutors through our website and mobile platforms. In providing our services, we collect and process personal data in a responsible and secure manner, in compliance with applicable data protection regulations, including the Ghana Data Protection Act, 2012 (Act 843), and where applicable, the EU General Data Protection Regulation (GDPR).
2. Information We Collect
   We collect the following categories of personal data:
3. Information You Provide Directly:

• Full name, email address, phone number
• Date of birth (if required for eligibility)
• Physical address and zip/postal code
• Account credentials (username and password)
• Educational background, certifications, and identity documents (for tutors)
• Banking or mobile money details (for payments and withdrawals)
• Messages and uploaded content shared via our platform

1. Information Collected Automatically:

• Device identifiers and browser type
• IP address and geographic location
• Access logs and usage behavior (e.g. pages visited, time spent, actions taken)
• Cookies and tracking technologies (see Section 7)

1. Third-Party Information:

• Information from identity verification partners and background check providers
• Referrals from educational institutions or affiliate partners

3. How We Use Your Information
   We use your data for the following purposes:

• To create and manage your Gooprep account
• To verify tutor identities and qualifications
• To match students with appropriate tutors
• To facilitate booking, messaging, and lesson scheduling
• To process payments and withdrawals
• To provide personalized content and tutor recommendations
• To send account-related communications and customer support
• To monitor platform usage and improve service quality
• To enforce platform policies and investigate potential violations
• To comply with legal obligations and protect the rights and safety of users

4. Lawful Basis for Processing
   We only process your personal data where there is a lawful basis to do so. These include:

• Performance of a contract: to provide and manage our tutoring services
• Consent: for optional services such as marketing emails or promotional offers
• Legal obligation: for compliance with applicable laws and financial regulations
• Legitimate interest: to protect Gooprep’s operations and improve user experience

5. Data Sharing and Disclosure
   We do not sell your personal data. We only share it in the following cases:

• With tutors, to the extent necessary for coordinating lessons and communications
• With payment processors, for secure transaction handling
• With verification partners, for ID checks and background screening
• With service providers (e.g., cloud hosting, analytics, customer support tools)
• With regulatory authorities or law enforcement, where required by law
• With institutional partners under formal agreements (e.g. schools)

All third parties are required to comply with strict data privacy and security standards.

6. Data Storage and Security
   Your data is stored securely using industry-standard encryption (e.g., AES-256). We implement access controls, data anonymization where applicable, and regular audits to protect against unauthorized access, data breaches, or misuse.

We retain your information only for as long as necessary for the purposes outlined in this policy, or as required by applicable law. After this period, data is securely deleted or anonymized.

7. Cookies and Tracking Technologies
   We use cookies and similar technologies to enhance user experience, understand usage behavior, and personalize content. Cookies help us remember your preferences and deliver relevant content. You can manage your cookie preferences through your browser settings.
8. International Data Transfers
   If we transfer your data outside of Ghana (e.g., to cloud servers in other countries), we ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses or certified international frameworks.
9. Your Rights
   Subject to applicable law, you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to request deletion of your data (subject to legal obligations)
• Right to object to or restrict certain types of data processing
• Right to data portability
• Right to withdraw consent where processing is based on consent
• Right to lodge a complaint with a relevant data protection authority

You may exercise these rights by contacting us at support@gooprep.com.

10. Children’s Privacy
    Gooprep does not knowingly collect personal data from children under the age of 16 without verifiable parental consent. If we become aware of unauthorized data collection from a minor, we will take steps to delete such data promptly.
11. Updates to this Policy
    We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations. When we make significant changes, we will notify users via email or in-app notices. Continued use of Gooprep after changes take effect constitutes your agreement to the updated policy.
12. Contact Us
    If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at:

Gooprep Support Team
Email: support@gooprep.com
Phone: 0500164172
Address: Spintex Manet Accra

Thank you for trusting Gooprep to support your learning journey. We are committed to protecting your privacy while delivering a secure and high-quality educational experience.